Patch Testing: When adding new products to your skincare routine, we always recommend patch testing. For serums and creams, apply a small amount of the product on dry cleansed skin behind the ear or on your inner arm. Wait at least 24 hours to see if any irritation occurs. If you notice any irritation such as redness, itchiness or burning, rinse off and discontinue use. Introduce new products slowly, and one at a time, so that you can easily identify any sources of irritation.

*Thanks to our constant commitment to innovation and the availability of raw materials due to the current situation, slight modifications may occur in the percentages and/or nomenclature of ingredients and as a consequence, INCIs may vary according to the manufacturing batch. However, the quality, effectiveness and performance of the product are reviewed at each manufacture, as part of our commitment to high quality cosmetics. The most recent and updated version of the ingredient list will always be on the product packaging.

Australia (AU)

Standard Tracked Shipping : FREE on all orders above $50

Standard Tracked Shipping for orders less than $50 - $9

Delivery Time: 5-9 working days

DHL Express Delivery: $14.99

DHL Express Delivery: Free on orders $200+

Delivery Time: 2-3 working days

New Zealand (NZ)

Standard Tracked Shipping: FREE on all orders above $50

Standard Tracked Shipping for orders less than $50 - $5

Delivery Time: 1-3 working days

Worldwide

Standard Tracked Shipping: FREE on all orders above $50

DHL Express: Available (cost and time vary by location calculated at checkout)

Processing & Delivery: All orders take 24-48 hours to process (Monday – Friday). We aim to deliver international orders within 7-14 business days to all metro areas. Rural deliveries may take an additional 1-2 days. This transit time is an estimate only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc

Customs Tariffs: The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. Orders to New Zealand, Australia, and the United Kingdom will not incur import or customs duties. However, for all other countries, the destination country may impose import or customs duties (including GST and VAT) upon arrival of the order, and it is the responsibility of the individual placing the order to cover these charges. We will not provide a refund for your order if you choose not to pay the import or customs duty. Customs duties and regulations differ from country to country, so we recommend referring to the link here - to understand the thresholds applicable in your country. Additionally, these customs procedures may affect the delivery timeline.

Customs Declaration: A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value of the sale from your consultant to you, which is generally 30% less than retail. Note: Due to customs regulations and circumstances beyond our control, in some countries products may be undeliverable.

Returns & Refunds: If for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 60 business days of your receipt of goods. To return, please email: contactus@palsskinlab.com