Patch Testing: When adding new products to your skincare routine, we always recommend patch testing. For serums and creams, apply a small amount of the product on dry cleansed skin behind the ear or on your inner arm. Wait at least 24 hours to see if any irritation occurs. If you notice any irritation such as redness, itchiness or burning, rinse off and discontinue use. Introduce new products slowly, and one at a time, so that you can easily identify any sources of irritation.

*Thanks to our constant commitment to innovation and the availability of raw materials due to the current situation, slight modifications may occur in the percentages and/or nomenclature of ingredients and as a consequence, INCIs may vary according to the manufacturing batch. However, the quality, effectiveness and performance of the product are reviewed at each manufacture, as part of our commitment to high quality cosmetics. The most recent and updated version of the ingredient list will always be on the product packaging.

Shipping Charges:

We offer FREE Shipping on all Orders. Standard Tracked AU & NZ Shipping via NZPOST. FREE DHL Express Delivery on all AU orders above $100 

Processing & Delivery Time:

All orders take 24-48 hours to process (Monday – Friday), and between 1-3 working days to deliver in NZ .

Standard AU Shipping orders will take 3-8 days to deliver once shipped. All standard shipments are with NZ Post, and all come with tracking. DHL Express AU Delivery (1-2 days) All orders will be shipped from our Christchurch warehouse within 2 business days.

Worldwide shipping is free and DHL Express is available. Timeframes varies from 6- 12 days and an estimated time can be calculated during checkout.

Returns & Refunds:

If for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within sixty business days of your receipt of goods. To return, please email: contactus@palsskinlab.com