Shipping Information
Standard Tracked AU & NZ Shipping via NZPOST.
FREE DHL Express Delivery on all orders above $100
Processing & Delivery: All orders take 24-48 hours to process (Monday – Friday), and between 1-2 working days to deliver in NZ . Standard AU orders will take 3-8 days to deliver once shipped. DHL Express will take 1-2 days to deliver to AU. All standard shipments are with NZ Post, and all come with tracking. All orders will be shipped from our warehouse within 2 business days. We aim to deliver international orders within 6-12 business days to all metro areas. Rural deliveries may take an additional 1-2 days. This transit time is an estimate only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc.Customs Declaration: A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value of the sale from your consultant to you, which is generally 30% less than retail. Note: Due to customs regulations and circumstances beyond our control, in some countries products may be undeliverable.
Returns & Refunds: If for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 60 business days of your receipt of goods. To return, please email: contactus@palsskinlab.com