Shipping policy
New Zealand (NZ)
Standard Tracked Shipping: FREE on all orders above $55
Standard Tracked Shipping for orders less than $55 - $5.00
Delivery Time: 1-3 working days
Australia (AU)
Standard Tracked Shipping : FREE on all orders above $55
Standard Tracked Shipping for orders less than $55 - $9.00
Delivery Time: 5-9 working days
DHL Express Delivery: FREE on all orders above $200
DHL Express Delivery on orders less than $200: $14.99
Delivery Time: 2-3 working days
Worldwide
Standard Tracked Shipping: FREE on all orders above $55
Standard Tracked Shipping for orders less than $55 - $15.00
Delivery Time: 7-14 working days
DHL Express Delivery: FREE on all orders above $200
DHL Express Delivery on orders less than $200: $29.00
Delivery Time: 3-7 working days
Processing & Delivery: All orders take 24-48 hours to process (Monday – Friday). We aim to deliver international orders within 7-14 business days to all metro areas. Rural deliveries may take an additional 1-2 days. This transit time is an estimate only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc
Customs Tariffs: The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. Orders to New Zealand, Australia, and the United Kingdom will not incur import or customs duties. However, for all other countries, the destination country may impose import or customs duties (including GST and VAT) upon arrival of the order, and it is the responsibility of the individual placing the order to cover these charges. We will not provide a refund for your order if you choose not to pay the import or customs duty. Customs duties and regulations differ from country to country, so we recommend referring to the link here - to understand the thresholds applicable in your country. Additionally, these customs procedures may affect the delivery timeline.
- Australia: No duties or taxes on imports under AUD $1,000.
- United States: No duties or taxes on imports under USD $800.
- United Kingdom: No duties or taxes on imports under GBP £135.
- Canada: No duties or taxes on imports under CAD $20; however, for courier shipments, the threshold increases to CAD $150.
- Singapore: No duties or taxes on imports under SGD $400.
- Japan: No duties or taxes on imports under JPY ¥10,000.
- South Korea: No duties or taxes on imports under KRW ₩150,000.
- Hong Kong: No duties or taxes on most imports.
- Malaysia: No duties or taxes on imports under MYR 500.
- Thailand: No duties or taxes on imports under THB ฿1,500.
- United Arab Emirates: No duties or taxes on imports under AED 1,000.
- Netherlands: No duties or taxes on imports under €150.
- Germany: No duties or taxes on imports under €150.
Customs Declaration: A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value of the sale from your consultant to you, which is generally 30% less than retail. Note: Due to customs regulations and circumstances beyond our control, in some countries products may be undeliverable.
Returns & Refunds: If for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 60 business days of your receipt of goods. To return, please email: contactus@palsskinlab.com