Shipping policy
New Zealand (NZ)
- Free Delivery: FREE on all orders $99.00 and above
- Standard Shipping: $7.00 on orders below $99.00
- Delivery Time: 3-5 business days
Australia (AU)
- DHL Express Delivery: FREE on all orders $250.00 and above • 3-5 business days
- DHL Express Delivery: $25.00 on orders below $250.00 • 3-5 business days
- Standard Shipping: FREE on all orders $99.00 and above • 5-8 business days
- Standard Shipping: $14.00 on orders below $99.00 • 5-8 business days
International (Worldwide)
- DHL Express Delivery: FREE on all orders $250.00 and above
- DHL Express Delivery: $39.99 on orders below $250.00
- Free Shipping (7-14 Days): FREE on all orders $99.00 and above
- Standard Shipping (7-14 Days): $15.00 on orders below $99.00
Processing & Delivery: All orders take 24-48 hours to process (Monday – Friday). International orders within 7-14 business days to metro areas; rural deliveries may take 1-2 additional days. This is an estimate only.
Customs Tariffs: The delivery cost does not include duties or customs tariffs. For all countries except New Zealand, Australia, and the United Kingdom, the destination country may impose import or customs duties (including GST and VAT). We are not responsible for these charges.
Customs Declaration: A customs declaration must accompany all international shipments. The goods value is generally 30% less than retail. In some countries, products may be undeliverable due to customs regulations.
Returns & Refunds: A refund, exchange, or replacement is offered on all goods returned within 60 business days of receipt. Contact contactus@palsskinlab.com to return.